I never write a complaint or a bad review, but I have to tell everyone what is happening to me as it is a disgrace. I purchased a pair of shoes online from ShoeEmbassy just before Christmas. Really beautiful pair of booties. This was not the first time as I quite like their shoes, this was my 4th pair. Unfortunately it arrived a whole size too big for my foot, so obviously faulty pair. I have emailed ShoeEmbassy about this, and they made me wait 5 days before they sent me templated email about some technical issue that stopped them from replying, to then assisting me to return the shoes out of my own pocket as they will not cover the return cost and btw I only have 14 days, so better hurry up if I want a replacement or refund. I returned the shoes, which cost me 11 plus what I already paid which was another 85. I was getting ready for travelling (hence the new shoes), so I requested a refund as it was already too late for this shoe to arrive from someone called Kaha, who sent me another pair apparently while I was away with DPD. When I returned, I had no shoes and no refund. I have made several complaint about this to their customer service and now it is February, and I still have no shoes or refund. Someone called Salima keeps sending me templated emails informing me that they are looking into it and so I should wait! Is this a joke? DO NOT EVERY BUY FROM THEM UNLESS YOU LIKE TO THROW MONEY OUT THE WINDOW!!
They have the funkiest shoes but need some flexibility on their customer service. They offered a gift voucher with a shoes purchase but I tried to use it to buy insoles 4 those same shoes they said I can't. So that's kinda funny.
Appalling experience. You might make good shoes, however if delivered late and not within the customer needs they become as good as a chocolate teapot. Then offered 10% off next purchase. You just have to laugh sometimes......
Would give no starts if I could. First, my order was sent 5 days later with no explanation about the delay until i have emailed the customer service. second, i was sent the wrong model of shoes, and while the box clearly says the model code, and this was confirmed in my order e-mail, the returns service just never apologised or admitted the error. in the end, i was left paying for the return delivery because of their own mistakes! I have paid for a 24-hour delivery, and the item was delivered 10 days ago. They did not even reply to my e-mails for 4 days already.
Unfortunately I had to change my review to 1 star, because I have not received a confirmation return email, making the return impossible. It's such a shame as the shoes are high quality and well designed, but the customer service is horrible and pretty much NO returns policy. My old review: Really good quality and well designed shoes. The delivery is also fast of order online. However the return process for online orders is probably the worst I've experienced. Essentially to be able to return a pair of shoes you need to send an email to shoe embassy and then wait for a reply with unique code to be filled in the paper return form. The reply email from Shoe embassy may not come for a couple of days which makes the 14-days return timeframe even shorter.
Shoe Embassy is a UK Shoe Store based in Greenwich, London. Shoe Embassy is located at 2A Greenwich Market, East Greenwich, London SE10 9HZ, UK.
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